Outloading Collection Requirements - For Steel Products Direct Customers

At Steel Products Direct, safety is our top priority — for you, for our team, and for everyone on the road. Steel is a heavy and potentially dangerous product if not transported correctly. To ensure a smooth and safe collection process, please review the following vehicle requirements and safety expectations before arriving to collect your order.

Your Responsibilities When Collecting Steel

1. Bring a Suitable Vehicle
   You must collect steel in a commercial vehicle that is:

• Rated for the weight and dimensions of your order

• Equipped with adequate load space

• Fitted with approved lashing/strapping points

• In safe, roadworthy condition

We do not allow collections in:

• Cars, estate vehicles, or SUVs

• Makeshift trailers or modified vehicles

• Pickups without high sides or secure strapping systems

• Vehicles with visible defects

2. Understand the Legal Requirements
   It is your responsibility to ensure your vehicle:

• Meets all road weight limit and load securing regulations

• Is appropriate for safe loading and unloading

• Complies with UK transport laws for commercial goods

Before Collection

You will receive a phone call or confirmation email discussing:

• Load weight and approximate dimensions

• Suitable vehicle types

• Site-specific safety protocols and PPE requirements

• Our PPE requirements for collections are : fully covered arms and legs (No Shorts / Vests or T-Shirts), Hi-Vis , Hard Hat, Closed toe footwear (No Sandals or Flip Flops / Sliders) either steel toe caps or suitable boots/trainers. 

Please contact us ahead of time if you’re unsure your vehicle is appropriate. We’re happy to help.

Unsuitable Vehicles Will Be Refused

For everyone's safety, we operate a strict refusal policy. If your vehicle is not suitable for safe loading and transportation, you will not be permitted to collect your order.

This avoids:

• Risk of serious injury or fatality

• Damage to goods and vehicles

• Legal action or roadside penalties

• Disruption to our operations and your business

Complacency has no place in steel transportation:

If you’re thinking:

• “I’ll just throw it in the back.”

• “It’s only a short drive.”

• “I’ve done this before – it’ll be fine.”

Stop. These are warning signs that your vehicle may not meet safety standards.

Need Support?

We’re here to ensure your collection is smooth and compliant.
If you have questions about your vehicle’s suitability, please get in touch with our sales team before your visit.

If it’s not safe, it doesn’t go.
Thank you for doing your part to keep our roads – and our people – safe.