Frequently Asked Questions

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How do I order from you?
We have many channels open to you so please pick the one that suits you best! Simply order online 24 hours a day, speak to our Live Chat team between 9am and 5pm Monday to Friday, submit a contact us form or email us with your requirement on at any time or call us on 020 4511 5540 between 9am and 5pm Monday to Friday, excluding UK Bank Holidays.
Can I have my RSJ's Drilled?
Many of our UK sites offer cutting and drilling on RSJs and Channels. If you require an additional process to your beam such as drilling or a painted beam please just ask our team for a bespoke quote.
Can I make changes to my order after I have placed it?
Yes, let us know as soon as you can via our Live Chat team, email or call us on 020 4511 5540. Please have your order number to hand so we can quickly find and amend your order.
Can I order cut lengths of Hollow Section and Merchant Bar products?
Yes! we can provide a wide range of cutting, lasering and processing services that are not listed on the site. If you require cut/bespoke lengths of material please ask our Live Chat team for a quote, call for a quote or email us on
Can I order metal items from Steel Products Direct that are not on the website?
Absolutely, Steel Products Direct work with a nationwide selection of the UKs top Steel Suppliers and these relationships mean we can source a wide range of products for you. Just speak to the Live Chat team or use our Contact Us forms.
Can I use Tubeclamps to make furniture?
Yes! From dining room tables to outdoor furniture Tubeclamps are the perfect versatile construction method. If you are after that loft luxe look then Tubeclamps could be perfect for your home or business.
Can Tubeclamps be welded together to create a handrail?
No, no special skills are required - no welding, no bending, no threading just a hexagonal key to tighten the set screws and you can join tubing together in a matter of seconds. The comprehensive range of fittings and sizes means that fittings can be used in a wide variety of applications, either temporary or permanent.
Can you offer plate profiling services?
We have a dedicated state of the art plate profiling centre in house where we can offer plasma, laser and oxy plate cutting as required as well as drilled plates. Please ask our team for more details.
Do you send me a copy of my order?
Always! Once your order is placed you will get an order confirmation from us. The team will then make contact with you as soon as we have a collection or delivery date for you.
What are the delivery charges?
If our £60 + vat delivery charge for orders below £500 ex vat on our mild steel products adds too much to your order you can always click and collect for FREE from your local depot at a time that suits you. Our Tubeclamp products only carry a £25 delivery charge for orders below £250 and delivery is FREE for any orders above. in mainland UK. Some products require a separate delivery quote, in these cases the site will let you submit a quote and our team will be in touch with a competitive shipping price for you the same or next day. Due to our supply network we can always come up with a solution for your project so please always speak to our live chat team.
What Bay Centres do I need to consider when building handrails?
The space you leave between uprights depends on a number of factors including the type of clamps and the dimension of pipe used to create the barrier. You use C or D clamps and pipe for all general and commercial handrailing projects but E can be used for loading bays or warehouse environments. Check out our Blog pages where we have a full chart advising you on Bay Centre placement.
What is the best way to speak to someone directly to get assistance?
Unlike many online stores our Live Chat is always manned 9am/5pm by experienced steel advisors so within these hours you can speak to the team directly or call us on 02045115540.
When can I expect delivery?
We work to deliver all orders withing 2/5 working days and hold extensive steel stocks across the UK. Orders for standard lengths will most likely be delivered quicker due to us not having to process your order. If you require next-day urgent delivery please just ask our live chat team or call on 020 4511 5540 and our team will be able to check stock/wagon availability based on your location.
Who will deliver my order?
If you have selected delivery for a Mild Steel product this will be delivered by one of our steel supply partners. Our sales team will inform you who will be delivering your order depending on where you are based in the UK. If you order our Tubeclamps products they will be delivered directly by our courier service.