Yes, let us know as soon as you can via our Live Chat team, email sales@steelproductsdirect.com or call us on 020 4511 5540. Please have your order number to hand so we can quickly find and amend your order.

Absolutely, Steel Products Direct work with a nationwide selection of the UKs top Steel Suppliers and these relationships mean we can source a wide range of products for you. Just speak to the Live Chat team or use our Contact Us forms.

Always! Once your order is placed you will get an order confirmation from us. The team will then make contact with you as soon as we have a collection or delivery date for you.

Unlike many online stores our Live Chat is always manned 9am/5pm by experienced steel advisors so within these hours you can speak to the team directly or call us on 02045115540.

We offer FREE delivery on all steel and tube clamp orders over £300 ex VAT. For steel orders under £300, we charge £60+vat standard delivery or you can collect from a local depot. For tube clamps and handrail products under £300, we charge £20 delivery. Anything GRP related will have delivery quoted after you have placed your order (we do not take payment for the order until you have agreed the delivery charges).

We work to deliver all orders withing 2/5 working days and hold extensive steel stocks across the UK. Orders for standard lengths will most likely be delivered quicker due to us not having to process your order. If you require next-day urgent delivery please just ask our live chat team or call on 020 4511 5540 and our team will be able to check stock/wagon availability based on your location.

If you have selected delivery for a Mild Steel product this will be delivered by one of our steel supply partners. Our sales team will inform you who will be delivering your order depending on where you are based in the UK. If you order our Tubeclamps products they will be delivered directly by our courier service.

Many of our UK sites offer cutting and drilling. If you require an additional process to your beam such as drilling or a painted beam please just ask our team for a bespoke quote.

No, no special skills are required - no welding, no bending, no threading just a hexagonal key to tighten the set screws and you can join tubing together in a matter of seconds. The comprehensive range of fittings and sizes means that fittings can be used in a wide variety of applications, either temporary or permanent.

The space you leave between uprights depends on a number of factors including the type of clamps and the dimension of pipe used to create the barrier. You use C or D clamps and pipe for all general and commercial handrailing projects but E can be used for loading bays or warehouse environments. Check out our Blog pages where we have a full chart advising you on Bay Centre placement.

Absolutely, the modular nature of our handrail kits allows for a high degree of customization to suit various dimensions and layouts. The standard kits are designed to fit a wide range of applications. However, if you find that our existing options don't perfectly match your requirements, please feel free to contact us. We offer a bespoke design service where we can tailor a solution specifically for your unique use case. This service includes assisting with measurements, providing advice on the best configuration, and ensuring that the final product aligns seamlessly with your specific spatial and aesthetic needs.

The handrails can be bolted to most surfaces, including wood, concrete, and metal. However, it is important to note that they should not be bolted directly onto brickwork. Brick can be a fragile material and might not provide the necessary stability and strength required for a secure handrail installation. If you need to install the handrail in an area with brickwork, it's advisable to use an alternative mounting method or attach the handrail to a more stable structure adjacent to the brickwork. For specific advice on mounting in unique situations, consulting a professional is always recommended.

The assembly process for the handrail kit is designed to be very straightforward and easy. All the galvanised tubes are pre-cut to the necessary sizes, eliminating the need for any cutting or sizing during installation. The connections between the tubes are made using tube clamps, which are simple to attach. To secure these clamps, all you need is an Allen key, which is included in the kit. This means you won't require any specialised tools or advanced skills to assemble the handrail, making it a user-friendly process suitable for DIY enthusiasts.