Want to speak to an advisor? Call 020 4511 5540
What are the costs of delivery?
As a business we supply three core product ranges:
Because these three products are stored in different locations you will have different shipping costs and options available to you in the checkout process.
Safety and Access (Tubeclamps) and Stainless-Steel Balustrade and Glass (Fastec)
These products cannot be collected from our distribution partners, so collection is not available for these products. Both of the above products will be delivered to you directly.
Safety and Access (Tubeclamps)
Standard delivery charge
All orders for (solely Tubeclamps products) that fall under our £250 inc VAT free shipping level have a £25 inc vat delivery charge applied anywhere in mainland UK. For delivery outside of mainland UK please speak to our live chat advisors.
- If your basket is “mixed” meaning you have General Steel and Tubeclamps and you want to collect your General Steel products for FREE you will be offered two options 1. Call our sales team or 2. Submit your order as quote without paying upfront and our sales team will be in touch to advice you on your delivery and collection options. This will save you being charged the standard £60 inc delivery charge on General Steel products.
- If you simply want both your Tubeclamps and General Steel delivered you will be charged our fixed delivery cost of £60 inc vat unless your total order is over our free shipping level for General Steel products which is £500 inc VAT.
Stainless-Steel Balustrade and Glass (Fastec)
All orders for solely Stainless-Steel Balustrade and Glass products (Fastec) are despatched on a next-day courier service and are charged at £25 inc vat per order up to an order value of £250, at which point deliver is free to all mainland UK addresses. Order must be received by 12pm to be dispatched the same working day. Updraded early and weekend time slots are avialable but these will incur an additional charge and you must contact our customer service team as soon as you order has been placed. For delivery outside of mainland UK please speak to our live chat advisors and Offshore as well as Scottish Highlands customers will receive a 2/3 day service due to the location.
- If your basket is “mixed” meaning you have General Steel and Fastec and you want to collect your General Steel products for FREE you will be offered two options 1. Call our sales team or 2. Submit your order as quote without paying upfront and our sales team will be in touch to organise your Fastec being delivered for £25 inc vat (unless your order is over £250 in order value and then Fasec Delivery is free) and a time for you to collect your General Steel order.
- If your basket is “mixed” meaning you have Tubeclamps and Fastec both these products are delivered separately. You you will need to pay the £25 inc vat standard delivery charge for Tubeclamps and Fastec at checkout unless your total order is over £250 GP inc VAT.
Structural Steels and Mild Steel
All orders for Structural all Mild Steel products only are £60 inc vat delivery as standard and will be delivered on a 17-tonne steel wagon measuring 3.05m x 8.05m. Free delivery is available on orders over £500 inc VAT. The following conditions apply to all delivered steel so please take note of these before placing your order with us or ask our team on the Live Chat for clarification.
It is your responsibility as the purchaser to offload the steel at your delivery location in a safe manner and to provide adequate labour and equipment for this purpose.
Our distributers vehicles do not come equipped with lifting equipment and their drivers are only employed to deliver your goods to the required location.
Although the load has been checked for accuracy of orders and stability of load, the recipient must complete a further check before starting the offloading process, as the load may have moved during transit.
The customer before ordering, delivery and offloading needs to carefully consider the following areas:
You must be aware that although our processes with regards to the transportation, securing, delivery and packaging of our product is quality controlled, the very nature of our steel products produces latent residual hazards, for example, banding, burrs on the steel after cutting, protective coatings on the steel and residual shot blasting material within tubes and hollow section, which have a potential to cause harm.
Please make sure you have adequate PPE such as: foot protection, hi-vis clothing protective clothing, hand protection, eye protection and head protection.
When will you deliver?
We aim to keep all of the Structural and Mild Steel products listed on our website in stock to ensure a quick turnaround and our standard delivery time is 2/5 working days on the majority of products. England wales and central Scotland only). Occasionally if we are awaiting stock of an item, or awaiting a processing slot, delivery may be extended by a few days, if delivery of your order is going to be delayed longer than this one of our customer service staff will contact you to advise of the delay at the earliest stage.
For Safety and Access (Tubeclamp) products delivery is next day on all orders placed on the site before 12pm Monday to Friday. Orders placed after 12pm on the Friday will not be delivered until the following Tuesday.
For Stainless Steel and Balustrade (Fastec) products delivery is next day on all orders placed on the site before 12pm Monday to Friday. Orders placed after 12pm on the Friday will not be delivered until the following Monday.
I need it quick what should I do?
If you need your order quickly simply place the order online as normal, then call our customer service team on 020 4511 5540 quoting your order ID number and we will prioritize your order where possible. Also please use our Live Chat to check stock and estimated lead times.
Can I have delivery on a specific day?
If you need products on a specific day the site does let you select a delivery date once our standard 2/5 working day terms have passed. Please use the Preferred Delivery Date selector to plan a date in advance.
Can I specify a time for delivery?
Unfortunately, due to the size and weight of some of our orders we are unable to offer timed delivery slots, deliveries are made between 09.00 and 17.00 Monday to Friday excluding UK Bank Holidays.
All goods are delivered to the address stated at the time of ordering. We aim to deliver your goods if they are in stock as soon as possible within approximately 2 to 5 working days (this is only an estimate and may be sooner). Our team will be in touch to advise on Delivery Dates for your specific order. Our products are sent out in good faith and occasionally goods are misrouted, lost in transit or may be subject to delays beyond our control.
Please Note: If the contents of your order are for installation on site, we do not recommend you schedule any work or book any contractors until you have received and checked the goods. We cannot be held responsible or be liable for any losses, damages, charges, compensation or expenses as a result of any delay in delivery.
If we do not have your item(s) in stock or our distributers are out of stock, there may be a delay on your order. Should this be the case, we will contact you by the email address or phone number you provided at the time of ordering and advise you accordingly as soon as we are aware of the situation.
You will have the option of cancelling your order and any payments including any delivery charges will be refunded. We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery. Refunds are made by the same method as the original payment was made.
Delivery by Haulier
Occasionally we may ship your goods by independent haulier, this is usually if you order Safety and Access of Stainless Steel and Glass Products. If you refuse the goods at the time of delivery you will be required to cover the cost of the original transportation to you and the return cost back to us, this will be deducted from any monies to be refunded.
Steel products Direct and our distribution partners send all goods out in good faith. We would advise you to accept and check any deliveries within 12 hours of receipt and contact us on 020 4511 5540 immediately if you believe there are any damages, errors or omissions with the order, and we will arrange to rectify this. Should any parcels have obvious damage, please sign the carrier’s proof of delivery as DAMAGED. Failure to report shortages or damage within 24 hours means that we cannot raise a claim with the carrier and may result in your claim being refused. If you refuse a delivery for any reason, we reserve the right not to dispatch any further goods until the refused delivery has been returned to us. We also reserve the right to charge for any further deliveries. Each query regarding deliveries will be assessed separately.
We reserve the right to apply additional delivery charges on orders that are heavy, long or being delivered to a nonstandard UK mainland address. We will contact you on receipt of your order if any additional charges apply prior to the order being dispatched.
Steel Products Direct is not liable for any delay of your order due to circumstances beyond our control. These include but are not limited to an act of God, war, terrorism, strikes, trade disputes, breakdown of equipment, fire, flood, explosion, earthquake, civil disturbance, riots, accidents, storm, shortages, difficulty in obtaining material, disruption to energy supplies, telephone supplies, road traffic problems, severe weather conditions.
Receipt of goods
All packages are thoroughly checked and wrapped before leaving our premises and are delivered to you by our distributers. Once the goods have been signed for, we accept no responsibility for any loss or damage as the goods are now in your possession. On receipt of goods, please check your package carefully, should your goods or the packaging be damaged, or items are missing the carrier’s delivery note must be signed DAMAGED or MISSING ITEMS. If this is the case you should contact us as soon as possible, within 24 hours, so we can investigate and resolve any queries, either by email on firstname.lastname@example.org or on our telephone support number 020 4511 5540.
All claims for wrong, faulty, damaged or missing items must be submitted within 24 hours of you receiving the goods, please take photographic evidence if possible showing any damage to packaging and the contents inside, by contacting us quickly it allows us to investigate and resolve any issues. Failure to report damage and shortages within 24 hours may result in your claim being refused and all goods will be deemed to have been delivered in good order. Please also note the following:
If your package is returned to us undelivered, we will not be held responsible or be liable for any compensation for any losses, damages, charges or expenses as a result of any delay of delivery. We may charge to redeliver the parcel to you.
Click and Collect Service
If you would like to collect your goods from us to save on carriage costs, we will contact you to inform you that your goods are ready to collect. Please do not travel to any of our distributor sites without contact from Steel Products Direct to confirm a collection slot. We cannot be held responsible if you arrive and the goods are not ready.
The deadline is met if you send back the goods before the period of 14 days has expired.
Goods lost in transit
Please allow 7 working days for goods to be delivered once you have been notified that they are in transit to you. If after this time you have still not received your goods, please contact us within 7 days of the expected delivery date for us to investigate. Should you not contact us by email on email@example.com within this time frame, it is expected that the goods have been delivered in good order and no claim will be entertained.
We will try source any goods you request of us by using our contacts within the industry. Any goods supplied by us will be under contract and a quantity and price will be agreed by both parties before any orders are placed with our suppliers or accepted. In this situation should the goods be faulty we reserve the right to negotiate with our supplier before any credits are agreed with our customer. This may be outside the 14-day time frame stated in these terms and conditions, but we will do everything possible to keep time limits to a minimum. Any special sourced goods are non-returnable unless the product is faulty. We appreciate that ordering goods is a two-way process between our customers and Steel Products Direct. We endeavour to ensure orders are correctly interpreted but occasionally there may be miscommunication. We will do our very best to make sure your order is correct but as part of the process we also ask you to check the confirmation we send to you by email to ensure that you are satisfied. We cannot be held responsible if you do not inform us immediately of any changes prior to us placing any orders with our suppliers or distributors.